Something Always Picks Up.
Support is open every hour of the year. An AI support agent answers the phone, the chat, and the email — it knows your account, fixes most things while you're on the line, and brings in a person the moment that's the better answer.
Open right now — support doesn't keep hours. A person is available Monday–Friday, 9am–6pm ET.
Reach Us However You Like
Same agent behind all three, same memory of your account. Start in one and finish in another without telling the story twice.
Phone
(518) 676-1961
Anything urgent, or anything easier to explain out loud than to type.
The support agent answers on the first ring and talks it through with you.
Call supportChat
Rolling out shortly
Screenshots, error messages, and anything you'd rather paste than read aloud.
Same agent as the phone, same memory of your account — just typed.
Call insteadsolutions@severusai.com
Anything with attachments, or when you'd rather not sit and wait.
Read and answered by the agent, not queued until morning.
Email supportWant a person instead?
Say so on any channel — you don't have to argue with the agent or find a secret menu option. A teammate picks it up in business hours (Monday–Friday, 9am–6pm ET), already caught up on what you've tried. Outside those hours it gets written up and it's waiting for them first thing.
It Doesn't Read You a Help Article.
Most support agents can look things up. Ours can change them. It walks you through the fix step by step, does the parts it can do itself, and stays on until it works.
It knows your setup
Your plan, your integrations, how your agent was configured, and what changed recently — so you're not explaining your own business back to support.
It fixes things live
Greeting wording, hours, transfer rules, notification settings, booking links. It makes the change while you're on the line and reads it back to confirm.
It reads the history
Ask why a specific call went the way it did and it pulls up that call, walks the transcript with you, and explains where it went sideways.
It knows its limits
When it isn't confident, it stops and brings in a person instead of guessing — and passes the whole conversation along so you don't restart.
What Gets Fixed on the Call
So you know before you dial whether this is a five-minute call or a conversation with a person.
Handled while you wait
- Change your greeting, hours, or what the agent says
- Fix a booking link or a calendar that stopped syncing
- Add or change where notifications and transcripts go
- Walk a specific call transcript with you and explain it
- Update transfer rules and escalation numbers
- Answer billing questions and read back what you're on
Goes to a person
- Rebuilding a workflow or adding a new automation
- Changing your plan, or anything that affects what you pay
- A new integration that isn't connected yet
- Anything where you'd rather hear it from a human — just ask
The agent starts these for you — gathers the details and books the time — so the handoff isn't you starting over.
What You Can Count On
24/7
Phone, chat, and email are answered every hour of the year — holidays included.
No repeating
Switch from chat to a call and the agent already knows the whole story.
A person, on ask
Ask for a human in business hours (Monday–Friday, 9am–6pm ET) and you get one — no runaround.
Nothing dropped
Every conversation stays in one thread, whoever picks it up next.
Handy to Have Ready
None of this is required — call with nothing and we'll still work it out. It just tends to turn two calls into one.
The number or account it's about
Especially if you have more than one line or location with us.
What you expected, and what happened
One sentence each is plenty. "It should have booked her in — it took a message instead."
Roughly when it started
A date, or even "since Tuesday". It tells us which change to look at.
A time or caller for a specific call
We can pull the exact call and walk the transcript with you.
Or Just Read Up
If you'd rather not talk to anyone at all, that's fair too.
Support Questions
Still Stuck? Call.
No queue, no hold music, no ticket number to memorize. It answers, it listens, and it stays with it until the thing works.
Not a customer yet? A consultation is the better conversation.