Severus AI · 2:17
Give the patient in front of you your full attention.
Watch Emma confirm contact information, book a routine new-patient visit into practice-approved availability, and arrange the confirmation the caller authorizes.
Scripted demonstration using a fictional business. Booking and follow-up depend on your configured calendar rules and integrations.
Hear it answer for your business.
Request my receptionist demoVideo transcript
A patient checks in while a stationary desk phone rings. A separate caller, Jamie, speaks with Emma about a routine new-patient visit. Emma confirms the callback number and email, notes an insurance carrier for staff review, and books an available appointment. Text and email receipts and a secure intake link illustrate configured workflows. Bright Smile Dental, the people, and the appointment are fictional; no live patient intake, insurance verification, or booking is performed.
Emma: Thank you for calling Bright Smile Dental. I'm Emma, the practice's AI receptionist. How can I help you today?
Jamie: Hi, I'm looking for a new dentist. Can I book an exam and cleaning?
Emma: Of course. Is this a routine visit, or are you calling about a dental problem today?
Jamie: Just a routine visit.
Emma: May I have your full name?
Jamie: Jamie Morgan.
Emma: Thanks, Jamie. I have your number ending in zero one four two. Is that a good number to reach you?
Jamie: Yes, that's my cell.
Emma: The practice has new-patient openings on Friday at ten in the morning or Monday at two in the afternoon. Which works better?
Jamie: Friday at ten, please.
Emma: Will you be using dental insurance?
Jamie: Yes, Delta Dental.
Emma: I'll note the carrier for the office. They'll confirm your benefits and any costs with you. Would you like to provide an email for your appointment details?
Jamie: Sure. Jamie at example dot com.
Emma: That's jamie at example dot com. May I send your appointment confirmation and a link to the practice's secure intake form by text and email?
Jamie: Yes, that would be great.
Emma: You're booked for Friday at ten. Your confirmation will include the office details and your intake link, so you can get started before your visit.
Jamie: Perfect, thank you.
Emma: Is there anything else I can help you with?
Jamie: No, that's everything.
Emma: We look forward to meeting you, Jamie. Have a good day. Goodbye.
Jamie: You too. Goodbye.
Narrator: Give the patient in front of you your full attention. Emma can answer the next call, collect the details your practice needs, and help a new patient take the next step. With your scheduling connection configured, she can book the appointment types and times you make available. Prefer to review requests first? Your office can confirm them instead. The caller receives the text or email confirmation you authorize. Your office receives a clear summary. Insurance questions stay with your staff, and sensitive forms stay in your approved intake system. From new-patient requests to appointment changes and after-hours calls, keep your front desk focused. Request a receptionist demo for your practice.