Severus AI · 2:10
Stay on the job. We’ll take the call.
Watch Mike welcome a returning HVAC customer, confirm contact details, and book a replacement estimate into preset calendar availability. Choose automatic booking or confirmation by email or phone.
Scripted demonstration using a fictional business. Booking and follow-up depend on your configured calendar rules and integrations.
Hear it answer for your business.
Request my receptionist demoVideo transcript
An HVAC technician works beside an outdoor air conditioner while his phone rings four times. In the scripted example, a returning customer confirms her details and books an available Tuesday 2:30 estimate visit. Automatic booking is enabled on the fictional company’s connected calendar.
Mike: Thanks for calling Summit Air. I'm Mike, the AI receptionist. How can I help?
Jamie: Hi, you've serviced our air conditioner before. I'd like an estimate to replace it.
Mike: Welcome back. What's the service address, and about how old is the system?
Jamie: Twenty-four Maple Lane. It's about fifteen years old.
Mike: And your full name, please?
Jamie: Jamie Parker.
Mike: Thanks, Jamie. I found your customer record using this number. Is it still the best callback number?
Jamie: Yes, that's my cell.
Mike: Would you like to add an email for your estimate and confirmation?
Jamie: Sure. Jamie dot Parker at example dot com.
Mike: Jamie dot Parker at example dot com. Is that right?
Jamie: That's right.
Mike: I have estimate visits available Tuesday at one or two thirty. Which works for you?
Jamie: Two thirty, please.
Mike: You're booked for Tuesday at two thirty, at twenty-four Maple Lane. May I send a text and email confirmation?
Jamie: Yes, please.
Mike: Is there anything else I can help you with?
Jamie: No, that's everything. Thank you.
Mike: Thanks for calling, Jamie. Have a good day!
Jamie: You too.
Narrator: A returning customer. A new estimate. While you stay on the job, Mike confirms the address, contact details, and reason for the visit. With customer records connected, phone-number matching can help flag a returning caller. Identity and details still get confirmed.
Narrator: You set aside the estimate slots. With your calendar connected and automatic booking enabled, Mike books an available visit, just like this. Prefer to approve it yourself? Choose confirmation by email or phone. Your calendar, your rules.
Narrator: Configured text and email confirmations give your customer a receipt. Your approved integrations can also deliver estimate PDFs or documents for signature. Questions that need you follow your handoff rules.
Narrator: Keep your number. Keep working. Request a Severus AI receptionist demo for your HVAC business.